Question 1

4/23/2020 - We know that everyone is spending more time at home these days

Accepted Answer

We know that everyone is spending more time at home these days and, if you are under the advisory, we want to remind you to replace your filters as needed.

Under the advisory, you can consume your tap water if you run the cold water for two to three minutes and use filters that are certified to remove lead, like those we provided. It is important to follow all manufacturers’ instructions included with the filters to ensure proper use. For the faucet filter we provided, start planning to replace the filter once the indicator light flashes yellow; when the indicator light is red, it is time to replace it.

There is no need to filter tap water for non-consumption purposes. To pick up free filter replacements, simply ask for them through your closed window at the distribution center. That way, we will know to load replacements in your trunk.

Please visit WaterFactsIL.com for more information and distribution center hours or call 877.987.2782 if you have questions.

We remain committed to serving all our customers during this challenging time and we thank you for your ongoing patience.

Question 2

4/9/2020 - First and foremost, we hope you are staying safe and healthy."

Accepted Answer

Given Illinois’ stay-at-home order and public health requirements on social distancing, we want to remind you that you can use your tap water at home.  
To consume tap water under the advisory, run the cold tap water for two to three minutes and then filter it through an NSF-certified filter, like the faucet and pitcher filters we have provided. Be sure to follow all manufacturers’ instructions to ensure proper filter use.  
There is no need to filter tap water for non-consumption purposes, like washing your hands, washing dishes, doing laundry and bathing.   
We remain committed to protecting your health and safety as we provide this essential resource. Please continue to visit WaterFactsIL.com for more information or call 877.987.2782 if you have questions.   
Thank you for your ongoing patience.

April 2020 community updates

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