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Contact

Customer Service:

877.987.2782

Media Inquiries:

312.800.8414

 

MorrealeCommunications@gmail.com

 

1000 S Schuyler Ave

Kankakee, IL 60901 

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Consuming Tap Water Under the Advisory

According to the U.S. Environmental Protection Agency and the Centers for Disease Control and Prevention, under the advisory, you can consume your tap water, if you take the following steps first:

 

Also, according to the EPA and the CDC, you can and could always use unfiltered tap water for daily non-consumption uses, such as washing hands, washing dishes, doing laundry and bathing.

Please visit the “How to Consume” page for more information.

Making Progress in Your Community

Our water sampling results show the community’s water quality is improving. We continue to work collaboratively with regulators and the nation’s leading water chemistry experts since discovering elevated lead levels in some University Park homes in June.

If you remain under the advisory, please continue regularly using your tap water to keep this process moving as quickly as possible.

As we work together toward a resolution, we remain committed to keeping you informed and doing all we can to be a good community partner. We appreciate your ongoing cooperation and patience.

  1. Run your cold tap for 2-3 minutes when water has sat stagnant in internal plumbing, and

     

  2. filter cold tap water through faucet and pitcher filters that are certified by the NSF to remove lead before consuming tap water.

Get Resources

Aqua Distribution Center
24650 S. Western Ave.
University Park, IL

Open:

Monday, Wednesday

& Friday*:

11 a.m. to 4 p.m.

Saturday:

11 a.m. to 2 p.m.

*Closed on national holidays, including Christmas Day, Dec. 25, 2019, and New Year’s Day, Jan. 1, 2020.

Contact Us:

Customer Service

877.987.2782

Click to view the video above for the latest progress updates and important information for those homes that remain under the advisory.

Helpful Information

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Resident 

Resources

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How to Consume

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FAQs

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Contact

News and Updates

Biweekly Data Update:  

To ensure continued transparency as we work with national experts and regulators to build on our progress in University Park, we will be posting data from our biweekly compliance- based sampling on WaterFactsIL.com every other Monday at 4 p.m.

 

For the latest compliance data, please click here.  

To view previous compliance data updates, please click here.

We will also post data from our biweekly post-flushing sampling as soon as it becomes available.

For the latest post-flushing data, please click here 

To view previous post-flushing data updates, please click here.

Latest Community Update:

December 10, 2019 

If you remain under the advisory, to accommodate work schedules and in response to customer feedback, we are adding Saturday hours at the distribution center, located at 24650 S. Western Ave in University Park, on an ongoing basis. Effective this week, the distribution center will operate according to the following schedule:

Hours:             Monday, Wednesday and Friday, 11 a.m. to 4 p.m.*
                        Saturday, 11 a.m. to 2 p.m.

*Closed on national holidays, including Christmas Day, Dec. 25, 2019, and New Year’s Day, Jan. 1, 2020.

 

We will continue making home deliveries to customers who are homebound or otherwise physically unable to pick up resources at the distribution center, upon request.

 

Remember, according to the U.S. Environmental Protection Agency and the Centers for Disease Control and Prevention, you can consume your tap water while under the advisory if you first run your cold tap for two to three minutes when water has sat stagnant in internal plumbing, and then filter cold tap water through filters that are certified by the NSF to remove lead. Also, according to the EPA and the CDC, you can and could always use your tap water for daily non-consumption uses.

 

For more information and the latest updates, please continue to visit WaterFactsIL.com or call us at 877.987.2782 with questions.

 

As always, we appreciate your ongoing patience and cooperation.

Previous Community Updates:

 

Get Resources

To receive faucet and pitcher filters, filter replacements or bottled water, please visit the new Aqua Distribution Center, where a member of our team will load resources directly into your vehicle.

Address:           Aqua Distribution Center  
                          24650 S. Western Ave.

                          University Park, IL. 60484

 

Hours:              Monday, Wednesday and Friday*:

                         11 a.m. to 4 p.m.*

                         Saturday:

                         11 a.m. to 2 p.m.

*Closed on national holidays, including Christmas Day, Dec. 25, 2019, and

New Year’s Day, Jan. 1, 2020.

As always, we ask that you bring a State ID or Aqua bill as proof of residence.

Call the Aqua Customer Service Center at 877.987.2782 to:

  • Coordinate home deliveries if you are physically unable to pick up resources at the distribution center

  • Request water sample kits

  • Request more information
     

We thank you for your patience as we continue building on our progress until this is resolved.

To speak to a customer representative, please call 877.987.2782

For media inquires, please call 312.800.8414