October 2020 Community Updates

10/1/2020 - We want to share some encouraging news about our continued...


We want to share some encouraging news about our continued progress in University Park. Data for each of the past two months, August and September, show that we have restored high water quality for about 89 percent of regularly sampled homes. Ninety percent over a six-month period is the target set in U.S. Environmental Protection Agency regulations, which demonstrates meaningful progress toward meeting the EPA threshold. Nothing is more important to us than achieving the solution for those who remain impacted, and we thank you for working with us to help the treatment work. Because the source of lead is internal plumbing within impacted homes, it is critical that every customer under the advisory continues regular tap water use. We also want to remind you that Aqua is offering grants and payment flexibility for those impacted by COVID-19. All it takes is a phone call, and our team will be ready to assist you with bill payment assistance options. As we continue to build on our progress to restore high water quality for our impacted University Park customers, please continue to visit WaterFactsIL.com for the latest information about water quality improvements in your community or call 877.987.2782 with questions. Thank you for your continued cooperation and patience.





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