December 2019 Community Updates

12/05/19 - If you remain under the advisory, we would like to remind you about one way to protect your household from lead: Periodically cleaning your faucet aerators.


Aerators are small attachments at the tips of faucets that regulate the flow of water. Over time, tiny particles of lead can break off and get trapped in aerator baskets, eventually contaminating the water. Cleaning them only takes a few minutes. Click here for detailed instructions on how to clean your aerators. For the most up-to-date information, please continue to visit WaterFactsIL.com or call us at 877.987.2782 with questions. Thank you for your continued patience.




12/10/19 - If you remain under the advisory, to accommodate work schedules and in response to customer feedback, we are adding Saturday hours at the distribution center, located at 24650 S. Western Ave in University Park, on an ongoing basis.


Effective this week, the distribution center will operate according to the following schedule: Hours: Monday, Wednesday and Friday, 11 a.m. to 4 p.m.*
Saturday, 11 a.m. to 2 p.m. *Closed on national holidays, including Christmas Day, Dec. 25, 2019, and New Year’s Day, Jan. 1, 2020. We will continue making home deliveries to customers who are homebound or otherwise physically unable to pick up resources at the distribution center, upon request. Remember, according to the U.S. Environmental Protection Agency and the Centers for Disease Control and Prevention, you can consume your tap water while under the advisory if you first run your cold tap for two to three minutes when water has sat stagnant in internal plumbing, and then filter cold tap water through filters that are certified by the NSF to remove lead. Also, according to the EPA and the CDC, you can and could always use your tap water for daily non-consumption uses. For more information and the latest updates, please continue to visit WaterFactsIL.com or call us at 877.987.2782 with questions. As always, we appreciate your ongoing patience and cooperation.




12/19/19 - If you are under the advisory, we would like to remind you that, according to the EPA and the CDC, you can consume and cook with your tap water if you first run your cold tap for two to three minutes, and then filter cold tap water through filters that are certified by the NSF to remove lead.


Be sure to follow all manufacturers’ instructions to ensure proper filter use. According to the EPA and the CDC, you also can, and could always, use your unfiltered tap water for daily non-consumption uses. If you need to pick up resources, we have added hours at our drive-up distribution center to accommodate holiday schedules. The distribution center will be open on Tuesday, Dec. 24, and Tuesday, Dec. 31, from 11 a.m. to 4 p.m., in addition to our regular Monday, Friday and Saturday hours. The distribution center is closed on Christmas Day and New Year’s Day. Please continue to visit WaterFactsIL.com for updates and distribution center hours or call 877.987.2782 with questions. Thank you for your ongoing patience, and happy holidays from the Aqua Illinois team.





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