July 2019 Community Updates

7/1/19 - Message from Craig Blanchette, president of Aqua Illinois.


"We’re reaching out today, Monday, July 1, to let you know that we are temporarily increasing the frequency of our home-delivery this week in acknowledgement of your July 4 activities. We will deliver bottled water to properties everyday through Wednesday, July 3. The information center will be open from noon to 4 p.m. on Thursday, July 4, and customers who require more water can visit the information center to get more water if needed. Following the holiday, we will resume our normal every-other-day delivery with the next delivery scheduled for Friday, July 5. Customers will be able to continue picking up bottled water or filling personal containers from our onsite water truck at the information center. You can request water deliveries to your home at our website, WaterFactsIL.com, or by calling customer service at 877.987.2782. Thank you again for your continued patience as we work to resolve this issue."




7/3/19 AM - In anticipation of Independence Day, Aqua Illinois wants you to know...


In anticipation of Independence Day, Aqua Illinois wants you to know that we will continue working to resolve the lead issue in your community and ensure you and your loved ones have access to safe water. All customer resources will still be available at the Aqua Illinois Information Center at 90 Towncenter Drive in University Park. Customers can visit the information center to pick up bottled water, water pitcher and faucet filters, fill water jugs, apply for lead assessments, and pick up and drop off water sampling kits. At our information center, there is also a receptacle for recycling the plastic bottles. On July 4, the information center will be open from noon to 4 p.m. Normal operating hours of 10 a.m. to 7 p.m. will resume Friday, July 5. Please know that your safety remains our top priority and we appreciate your patience. Please continue to visit WaterFactsIL.com for more information or call 877.987.2782 if you have questions. Have a safe and Happy Independence Day!




7/3/19 PM - Aqua Illinois, in consultation with the Illinois Environmental Protection Agency, has lifted the do-not-consume advisory for 22 individual properties based on the age of those properties and their water sample test results.


Aqua Illinois has also consulted with the IEPA on testing at more than 200 additional individual properties built after 1990. Using criteria worked on cooperatively with Illinois EPA, we are in the process of working with the owners of these more than 200 properties built after 1990 to lift them from the do-not-consume advisory. Please know that it is possible for a property to be under the do-not-consume advisory while a property next door or across the street is not under the do-not-consume advisory. The property’s age, its individual internal plumbing and lead testing results determine whether any given property is on or off the list. Aqua Illinois is directly notifying property owners once their properties have been lifted from the do-not-consume advisory. If you remain in a do-not-consume area and you have not been directly notified by Aqua Illinois that your property has been lifted from the do-not-consume advisory, please continue to follow the do-not-consume advisory If you would like to determine if your property has been lifted from the do-not-consume advisory, please visit our information center, or call 217.806.1396 Monday through Friday between 8 a.m. and 5 p.m.




7/3/19 - Aqua Illinois would like to provide an update on the Aqua Illinois Information Center hours.


Aqua Illinois would like to provide an update on the Aqua Illinois Information Center hours. The information center at 90 Towncenter Drive in University Parkwill operate according to the following schedule starting July 7: Mondays through Fridays from 7 a.m. to 10 a.m. and 4 p.m. to 7 p.m. Saturdays and Sundays from 12 p.m. to 4 p.m. As a reminder, resources at the information center include water sampling, bottled water, water filter pitchers and faucet filters.




7/5/19 - To help with our work toward lifting the do not consume advisory, Aqua Illinois is seeking more homes to participate in our official lead and copper rule compliance sampling.


To be eligible, your home must have been constructed before 1986 and should have original interior plumbing. Once Aqua confirms you are eligible, and you begin participating, you will receive regular, updated information on your home’s sampling results. If you’d like to participate, and for more information, please visit the Information Center at 90 Towncenter Drive in University Park during the following hours: · July 5 and 6: 10:00 a.m. to 7:00 p.m. *Starting July 7, the following schedule takes effect: · Mondays – Fridays: 7:00 a.m. to 10:00 a.m. and 4:00 p.m. to 7:00 p.m. · Saturdays and Sundays: Noon to 4:00 p.m. Your participation in the sampling program is voluntary and will be of no cost to you. Thank you to our customers who are already volunteering to participate in this important program.




7/8/19 - As of July 7, the Information Center at 90 Towncenter Drive in University Park will be open during the following hours:


Mondays through Fridays from 7 a.m. to 10 a.m. and 4 p.m. to 7 p.m. Saturdays and Sundays from 12 p.m. to 4 p.m. As a reminder, resources at the information center include water sampling, bottled water, water pitchers and faucet filters, as well as a receptacle for recycling the plastic bottles.




7/13/19 - Aqua Illinois would like to share an update about our hours at the Information Center.


Starting Monday, July 15, the Aqua Illinois Information Center located at 90 Towncenter Drive in University Park will be open 11 a.m. to 5 p.m. on Monday through Saturday, and will be closed on Sunday. As a reminder, resources at the center include water sampling, bottled water, water pitchers and faucet filters. There is also a receptacle for recycling the plastic bottles. Thank you.




7/19/19 - As we continue working to resolve this situation...


As we continue working to resolve this situation, it is important to us that you have the most accurate information. Here are a few things we want you to know about how you can use your water, how to reduce lead exposure, water deliveries and new information center hours: According to the Centers for Disease Control and Prevention and the U.S. Environmental Protection Agency, human skin does not absorb lead in water. Per the CDC and EPA, tap water may be used for other daily uses, including bathing, hand washing, washing clothes and washing dishes. For these non-consumption uses, you do not need to use bottled or filtered water. You can drink, cook, brush your teeth, and make formula and ice cubes with your tap water when it is filtered according to the manufacturers’ instructions through faucet filters or pitcher filters certified by the National Sanitation Foundation to reduce lead, like those Aqua Illinois provided and made available to customers. Our sampling results show that after running the faucet for two to three minutes, 95 to 97 percent of samples are below the EPA action level. Our finding is consistent with guidance from the EPA stating that flushing your pipes reduces lead in your drinking water. Samples taken after running the faucet for two to three minutes represent more typical exposure during a normal day because people are regularly using their water. This “flushing” ensures you are getting fresh water from the main. We recommend you flush your pipes for two to three minutes before use to reduce your lead exposure. Aqua Illinois continues to ensure our customers have access to important resources. Please note, if you remain affected, you will receive a water delivery on Sunday, July 21. Starting on Monday, July 22, Aqua will be making bottled water deliveries on Mondays, Wednesdays and Fridays. Also effective on Monday, July 22, the Aqua Illinois Information Center located at 90 Towncenter Drive in University Park will operate Tuesdays, Thursdays and Sundays from 11 a.m. to 5 p.m. At the Information Center, you can pick up bottled water, faucet filters or pitcher filters, apply for water sampling and recycle your water bottles. A member of our team is also on hand to fill your personal containers with water from a water truck on site. You can visit WaterFactsIL.com or call 877.987.2782 at any time to request these resources. Please visit WaterFactsIL.com for the current information center hours and for the most recent information. We appreciate your patience as we work with regulators and local officials day in and day out to restore drinking water for all our customers as soon as possible.




7/22/19 - Aqua Illinois is sending this message to University Park residents to provide additional clarity about the lead test results we have received since June.


Aqua has consistently published all our test results at WaterFactsIL.com. Your community leaders have asked us to further explain the results and what they mean. Water lead test results in University Park have fluctuated, both increasing and decreasing, in some areas. It’s not unusual to see this fluctuation, particularly in the first few months of treatment, as a result of things like the volume of water use in the home, flushing pipes, and cleaning and replacing faucet aerators. According to US EPA, these fluctuations are to be expected as Aqua continues to work with the country’s most renowned experts to ensure we’re on the most effective treatment path. We acknowledge that while we all would have hoped to see treatment showing progress, it hasn’t had enough time yet. Again, this is to be expected. We appreciate your patience and encourage you to continue to reach out with any questions or concerns. Please call 877.987.2782 for more information.




7/29/19 - Thanking you for your continued patience as we continue the work necessary to address the lead issue in your community.


Thanking you for your continued patience as we continue the work necessary to address the lead issue in your community. When we discovered the problem, we immediately issued a do-not-consume advisory for all customers in the service area to be as protective as possible as we began our investigation. We found that the likely cause is due to water chemistry interacting with lead solder in the internal plumbing of homes built prior to 1990. Based on testing results of water in the distribution system and in homes, we now have a better understanding of how impacted customers can consume their water than we did at the time we discovered the elevated levels in June.
We hope you received several documents with today’s bottled water delivery, including a letter, a frequently-asked-questions document and an infographic that demonstrates how you can use your water to drink, cook, make ice cubes and make formula with your tap water if you do the following two things. First, run your faucets for 2 to 3 minutes before use if your water has not been used in some time AND,
after flushing your faucets, filter your water through pitchers or faucet filters certified by the NSF to reduce lead like the ones we provided. As a reminder, you could always and can continue using your unfiltered tap water for bathing, washing hands, washing dishes, doing laundry and other non-consumption daily uses, according to the Centers for Disease Control and Prevention and the U.S. Environmental Protection Agency. These agencies state lead in water is not absorbed through human skin. In our ongoing effort to ensure you have access to the most accurate information regarding the water situation in University Park, Aqua Illinois is hosting an open house on Thursday, August 1 from 6 p.m. to 8:30 p.m. at Crete-Monee High School Field House, 1515 W. Exchange St, Crete, IL 60417. At the event, our President Craig Blanchette will join technical experts to provide you with the most recent updates. We will start with an open-house format so you can visit designated stations around the room to ask the experts your questions, and then we will host a brief overview and Q&A session. It’s important that we get through this water situation together. Our team wants you to know we appreciate your continued patience as we work to fully resolve this issue. We hope to see you at the open house.




7/31/19 - Aqua Illinois invites you to our Open House.


We are sending this email to invite you to an open house hosted by Aqua Illinois this Thursday, August 1 from 6 p.m. to 8:30 p.m. at Crete-Monee High School Field House, located at 1515 W. Exchange Street in Crete.

On-hand will be technical experts who can provide you with the most recent updates and answer your questions in detail. We will start with an open-house format that will include several stations around the room staffed with experts who can answer questions associated with the current lead advisory.

Afterward, we will conduct an overview and Q&A session.

We look forward to seeing you and answering your questions tomorrow evening at the Crete-Monee High School Field House between 6 p.m. and 8:30 p.m. and thank you for your continued patience as we continue the work necessary to address the lead issue in your community.





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