July 2021 community updates

7/1/2021 - As we approach Independence day weekend, we want you to...

As we approach Independence Day weekend, we want you to know that the distribution center will be open during normal operating hours on Saturday, July 3, and Monday, July 5.

As a reminder, you can continue to request free water sampling and in-home technical assistance – which includes faucet aerator cleaning – by calling 877.987.2782.

For more information, please continue to visit WaterFactsIL.com or call us with questions. 

Have a Happy Independence Day weekend.

7/10/2021 - To our University Park advisory customers – Aqua Illinois continues...

To our University Park advisory customers – Aqua Illinois continues to diligently investigate remaining elevated lead issues within a limited number of homes. While we have made progress, water samples processed and submitted to the Illinois Environmental Protection Agency (IEPA) indicate that we did not meet the regulatory threshold for the latest six-month monitoring period that ended in June 2021. It is important to know that having a home in a lead advisory area does not automatically mean you have elevated lead levels in your water. There is no lead in the source water or Aqua’s University Park infrastructure. The issue is isolated to a limited number of homes that are still experiencing elevated lead levels in their water due to internal plumbing materials. While we continue to make remarkable progress with our treatment protocol, we are working with scientists and regulators to identify any opportunities to further refine the treatment and help the remaining homes recover. IEPA guidelines suggest that advisory area customers continue to flush cold tap water for two to three minutes and use an NSF-certified filter before consuming tap water. Customers whose homes were previously lifted from the advisory were never impacted and can continue to use water normally. If you have any question about whether your home is impacted, Aqua has and continues to offer free water sampling and in-home consultation. We encourage you to call us at 877.987.2782 to take advantage of this service. Free filter resources and bottled water remain available at our drive-thru local distribution center, located at 24650 S. Western Ave., University Park, IL. 60484. The distribution center is open three days a week, with evening and weekend hours to accommodate customers' schedules (Mondays, 11 a.m. to 4 p.m., Wednesdays, 11 a.m. to 8 p.m., and Saturdays, 11 a.m. to 3 p.m.). Aqua continues to voluntarily waive water bills and sewer bills remain capped for advisory area customers at this time. Please know, our customers’ health and safety remain at the heart of everything we do, and your ongoing cooperation is vital to our success. The nation’s best experts are working diligently, in lockstep with regulators, to ensure we remain on the best path to build on our progress. Please call 877.987.2782 with any questions and continue to visit WaterFactsIL.com for updates and resources. We understand this has been challenging, and we thank you for your continued patience.