June 2019 community updates
6/19/19 - IF YOU ARE STILL UNDER THE DO NOT CONSUME ADVISORY:
Until further notification, customers in do not consume areas should not drink, prepare formula, make ice cubes, cook or use tap water for brushing teeth and should instead use filtered or bottled water.
On Wednesday, June 19 and Thursday, June 20, Aqua Illinois will be delivering complimentary water filters to customers who remain affected by the do not consume advisory. These customers should refer to the filter instructions included with the water filters to ensure safe use. These filters, when used properly, will ensure your tap water is safe to consume.
Please note, if you live in the following areas, your home has been removed from the do not consume advisory and it is safe to consume your tap water:
We are committed to ensuring our customers’ safety and will continue working with these communities to reduce the impact on our customers as much as possible. We appreciate your patience throughout this process
6/18/19 - Update for Aqua customers in University Park and Monee Township
As of this morning, Aqua Illinois has eliminated some additional areas from the do not consume notice through localized testing. These areas include: all service areas West of Old Monee Steger Road; the Thornwood House Apartments; and Rosedale Subdivision, including: Cody Lane; Madisen Lane; Cassandra Lane; and Kevin Lane. Previously eliminated areas include Arbors at Hickory Creek, Fairway Club Estates, Governors State University and all service areas West of I-57. Please know if you live in any of these areas, it is safe to consume your water. We still recommend residents in these areas flush their systems for two minutes or until their water runs clear prior to consumption.
Until further notification, customers outside those areas should still not drink, prepare formula, make ice cubes, cook or use tap water for brushing teeth and should instead use filtered or bottled water. We are actively analyzing water testing results and will release additional information as it becomes available.
We are making progress as we continue to narrow in on the affected area, though we recognize the inconvenience for our customers and will remain active partners with these communities to minimize the impact as much as possible.
We will continue to ensure our customers have access to clean water. If you have more questions, please call 877.987.2782 for more information. Your safety is our top priority, and we thank you for your patience throughout this process.
6/16/19 - Update for Aqua customers in University Park, Green Garden and Monee Township
It is safe to consume water in the following areas.
Arbors at Hickory Creek
Fairway Club Estates
Governors State University
Areas West of I-57
Aqua Illinois customers’ safety continues to be our top priority. At this time, we want to provide you with the latest update regarding water in University Park, Green Garden and Monee Township. Through localized testing, Aqua Illinois has eliminated some areas from the do not consume notice. It is safe to consume water in the following areas: Arbors at Hickory Creek, Fairway Club Estates, Governors State University and all service areas West of I-57. We still recommend residents in those areas flush their systems for two minutes or until their water runs clear before consuming water. While this is a positive step, we realize the inconvenience for our customers and we will remain on the ground working with these communities to minimize the impact as much as possible.
Until further notification, customers outside those areas should still not drink, prepare formula, make ice cubes, cook or use tap water for brushing teeth and should instead use filtered or bottled water. We are actively analyzing water quality results in other areas and will release additional information as it becomes available.
We will continue to ensure our customers have access to clean water. If you have more questions, please call 877.987.2782 for more information. We thank you for your patience throughout this process.
6/15/19 - Flushing of Hydrants
Due to flushing of hydrants, residents may notice water discoloration and that is normal; during this time, residents should flush all water fixtures in their homes for two minutes or until the water runs clear.
6/14/19 - Aqua customers in the University Park, Green Garden and Monee Township water systems:
Aqua has issued a do not consume water advisory due to elevated lead levels in some test sample results in your system.
The safety of our customers is our top priority. We are immediately working to resample these homes and will evaluate those results as soon as they are received from the testing laboratory. While we do not believe our infrastructure, including both our water mains and service lines, contains lead, we are moving swiftly to identify the source of the lead.
While we investigate all potential causes for these elevated lead levels, out of an abundance of caution, we are requesting that all University Park, Green Garden and Monee Township customers not drink, cook or use tap water for brushing teeth and that you use filtered or bottled water. We will be delivering bottled water to affected customers today. You may still use water from the tap to bathe or wash hands.
Aqua Illinois will be offering all University Park, Green Garden and Monee Township customers free water testing. We will alert our customers with information on how to obtain water testing kits. We will continue to post further sampling results and updates.
We apologize for any inconvenience and thank you for your cooperation and patience during this process.
6/19/19 - The following is a statement from Aqua Illinois President, Craig Blanchette:
“We would like to start by offering our sincere apology to the residents of University Park for the inconvenience this situation has caused. The safety of our customers has been and will always be our top priority. Aqua Illinois will continue to operate with complete transparency and open communication until this is resolved. As you know, on June 14, we issued a do not consume advisory for University Park, Green Garden and Monee Townships out of an abundance of caution to ensure the safety of our customers. Since that time, we have undergone a comprehensive testing protocol and have been able to remove a large portion of this service area from the do not consume advisory.
6/21/19 - Aqua Illinois Information Center
A water truck will be onsite to provide access to safe water. Please be sure to bring containers if you would like a member of our team to fill them.
We remain committed to resolving this issue as soon as possible, and ensuring your continued safety throughout this process. As always, we appreciate your patience.
If you have questions, please call 877.987.2782 for more information.
6/23/19 - Aqua Illinois customers who remain under the Do Not Consume Advisory:
6/21/19 - A message from Craig Blanchette, President of Aqua Illinois:
6/25/19 - An update on our ongoing efforts
We’d like to provide you with the latest update on our ongoing efforts to ensure you have access to safe water for your homes and families while we work hard to restore safe drinking water to your community.
Today, Aqua has a team out delivering bottled water to customers who remain under the do not consume advisory. To date, Aqua has delivered 18,000 cases of water. Customers can also request water deliveries through our website, WaterFactsIL.com, or by calling 877.987.2782.
We also have a water truck onsite at our information center, which is open today until 7 p.m., where a member of our team can fill your personal containers.
Please visit WaterFactsIL.com for the latest updates from Aqua Illinois. We thank you for your continued patience as we work to resolve this situation.
6/26/19 - We’re reaching out today to ensure you stay updated on important information related to the lead situation in your area.
6/30/19 - Aqua Illinois would like to share an update about our hours at the Information Center.
Tomorrow, Sunday, June 30, the Aqua Illinois Information Center located at 90 Towncenter Drive in University Park will be open from noon to 4 p.m. Customers can visit the information center to pick up bottled water, water pitcher and faucet filters, fill water jugs, apply for lead assessments, and pick up and drop off water sampling kits. Normal operating hours of 10 a.m. to 7 p.m. will resume Monday, July 1.