June 2020 Community Updates

6/15/2020 - We hope you and your loved ones staying safe and healthy...


June 15, 2020 We hope you and your loved ones staying safe and healthy. As we navigate these challenging times, we want you to know that we remain committed to doing all we can to be a good partner and support the communities we serve. We would like to thank those who have helped us build on our progress by collecting more than 4,100 water samples. It is important to note that sampling data show encouraging signs of progress. As of May 2020, about 72 percent of homes where we collect compliance samples have low lead levels (below 15 micrograms per liter, or ug/L). That is up from about 62 percent in March 2020. Overall water quality has improved, and we remain committed to working with national experts and regulators every step of the way to resolve this for our impacted customers. To achieve the solution, it is critical that impacted customers regularly use their tap water so the treatment can take full effect. Data show that while 84 percent of homes with high water use have low lead levels, that percentage drops to 63 percent for those with low water use. Click here to see how water use helps the protective coating take hold in your home’s pipes. If you are under the advisory, run cold tap water from your kitchen sink for an extra 30 minutes every day so the treatment can coat your home’s pipes. As a reminder, water bills continue to be waived to encourage more water use and sewer bills are capped and will not increase with water use. By working together, we will resolve this. For more information, including a full data update, please continue to visit WaterFactsIL.com or call 877.987.2782 with questions. Thank you for working with us on the solution.




6/30/2020 - As we approach Independence Day this Saturday, if you are...


June 30, 2020 We hope you and your loved ones are staying safe and healthy. As we approach Independence Day this Saturday, if you are under the advisory in University Park, we want to remind you that the distribution center will be closed in observance of the national holiday. If you would like to pick up resources, we will be open from 11 a.m. to 8 p.m. tomorrow, Wednesday, July 1, and will reopen on Monday, July 6. As we continue to work on a solution in the community, we encourage all who remain under the advisory to keep regularly using your tap water by running cold water from the kitchen sink an extra 30 minutes every day. This will help the treatment fully coat your home’s pipes and resolve the situation. Testing results show that homes with higher water use tend to have lower lead levels. For the latest information, please continue to visit WaterFactsIL.com or call 877.987.2782 with questions. As always, we appreciate your patience and cooperation and wish you and your family a Happy 4th of July.





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