May 2021 community updates

5/21/2021 - In coordination with the State of Illinois, Aqua Illinois has extended...


In coordination with the State of Illinois, Aqua Illinois has extended the cap on sewer bills for University Park customers through October 2021.

This voluntary extension is intended to provide peace of mind that sewer bills will remain unimpacted this summer. (Decisions about water bills continue to be made on a monthly basis, and we will keep you informed with any updates.)

Rebuilding your trust remains a top priority. As we continue working closely with national experts and regulators to preserve the water quality, free filters, filter replacements and bottled water remain available for pick-up at our local distribution center.

You can also continue to request free water sampling and in-home technical assistance – which includes faucet aerator cleaning – by calling 877.987.2782.

Key water-use tips and guidance remain accessible at WaterFactsIL.com, including:

  • How to “flush and filter” by running cold tap water for two to three minutes and then using a certified filter device; and
  • Instructions on cleaning faucet aerators (this is a simple and effective way to keep your home’s water fresh).

As always, thank you for your continued cooperation.




5/25/2021 - As we approach Memorial Day, we want to remind you that the...


As we approach Memorial Day, we want to remind you that the distribution center in University Park will be closed on Monday, May 31, in observance of the national holiday. If you would like to pick up free filters or bottled water, we will be open on Wednesday from 11 a.m. to 8 p.m. and again Saturday from 11 a.m. to 3 p.m. We will reopen on Wednesday, June 2, as scheduled.

Please know that you can continue to request free water sampling and in-home technical assistance – which includes faucet aerator cleaning – by calling 877.987.2782.

For more information, please continue to visit WaterFactsIL.com or call us with questions.

Have a Happy Memorial Day weekend.