Question 1

10/31/19 - As we continue building on our progress in University Park, if you remain under the advisory, we want to remind you that we continue to offer free filter replacements."

Accepted Answer

Replacing your filters as needed helps ensure proper use so you can consume your tap water while under the advisory. 
For the faucet filter we provided, start planning to replace the filter once the indicator light flashes yellow. When the indicator light is red, it is time to replace the filter. Be sure to follow all manufacturers’ instructions for faucet and pitcher filters to determine when you need a replacement. 
For free filter replacements, call us at 877.987.2782 or visit the information center: 
 Address:   Aqua Illinois Information Center 
90 Towncenter Drive 
Hours:      Tuesday & Thursday: 11 a.m. to 5 p.m.
Saturday: 12 p.m. to 4 p.m. 
Please continue to visit WaterFactsIL.com for the latest information. 
The Aqua Illinois team thanks you for your continued patience and wishes you a Happy Halloween!

Question 2

10/25/19 - ​We want our customers to know that water quality in University Park is improving, which suggests our treatment is working. "

Accepted Answer

Our latest round of sampling shows that, in compliance-sampled homes, the average lead level is below the regulatory threshold for lead and the lowest it has been since June. ​ We would like to thank our customers for regularly using their tap water to help speed up this process. ​ While we give the treatment time to take full effect, if you remain under the advisory, please be sure to replace your filters as needed to ensure proper use before consuming your tap water. You can pick up free filter replacements at the information center at 90 Towncenter Drive (open Tuesday and Thursday from 11 a.m. to 5 p.m., and Saturday from noon to 4 p.m.) or call 877.987.2782 to have one delivered to your home. ​ Please continue to visit WaterFactsIL.com for the latest information or call 877.987.2782 if you have questions. We appreciate your patience and cooperation.

Question 3

10/18/19 - We want to thank our customers in University Park for using their tap water to help the treatment take effect.

Accepted Answer

With the community’s help, water quality in University Park is improving and we are continuing to see encouraging signs of progress. ​ As we continue working on the solution, we encourage you to watch our video providing progress updates and important information for those homes that remain under the advisory. ​ ​​Please continue to visit WaterFactsIL.com for the latest information or call 877.987.2782 if you have questions. We appreciate your patience and cooperation.

Question 4

10/8/19 - As we continue working with national experts and regulators to build on our progress in University Park, if you remain under the advisory, we ask that you continue regularly using your tap water to speed up the treatment process."

Accepted Answer

This regular tap water use will help the treatment reestablish the protective coating on the pipes inside your internal plumbing. ​ In addition, we will have extended information center hours on Thursday, October 10 and Tuesday, October 15. On those days, we will be open from 11 a.m. to 8 p.m. to provide one-on-one customer service. ​ Please visit WaterFactsIL.com for the latest information or call 877.987.2782 if you have questions. As always, we appreciate your continued patience.

Question 5

10/3/19 - We want to remind you that we have free filter replacements available for pick-up at the information center or delivery if you call us at 877.987.2782.

Accepted Answer

If you are using the faucet filter we provided, you should start planning to replace the filter once the indicator light flashes yellow. When the indicator light is red, it is time to replace the filter. For both faucet and pitcher filters, be sure to follow all manufacturers’ instructions to determine when you need a replacement. ​ For the latest information, please continue to visit WaterFactsIL.com. We appreciate your continued patience as we continue to build upon our progress in your community.

October 2019 community updates

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