Resident Resources
We are continuing to ensure that customers have access to resources.
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To receive faucet and pitcher filters, filter replacements or bottled water, please visit the Aqua Distribution Center, where a member of our team will load resources directly into your vehicle.
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Address: Aqua Distribution Center
24650 S. Western Ave.
University Park, IL. 60484
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Hours*: Monday:
11 a.m. to 4 p.m.
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Wednesday:
11 a.m. to 8 p.m.
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Saturday:
11 a.m. to 3 p.m.
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*Closed on national holidays
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As always, we ask that you bring a State ID or Aqua bill as proof
of residence.
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Call the Aqua Customer Service Center at 877.987.2782 to:
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Coordinate home deliveries if you are homebound or physically unable to pick up resources at the distribution center. Be sure to call by Friday each week to receive a home delivery the next week. Home water deliveries will take place on Tuesdays and include up to four cases of bottled water or 12 one-gallon jugs for the week.
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Request water sample kits
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Request more information
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We remain committed to resolving this issue as soon as possible and keeping you informed throughout this process. As always, we appreciate your patience.
If you have questions, please call 877.987.2782 for more information.
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Contact Us:
Customer Service
​877.987.2782
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Get Resources
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Aqua Distribution Center
24650 S. Western Ave.
University Park, IL
​
Hours*:
​
Monday:
11 a.m. to 4 p.m.
​
Wednesday:
11 a.m. to 8 p.m.
​
Saturday:
11 a.m. to 3 p.m.
​
*Closed on national holidays
Why It Is Important To Run Your Water
Why It Is Important To Clean Your Aerators
Did you know? Periodically cleaning your faucet aerator will help protect your household from lead. Download the how-to instructions to learn how to clean your aerator.
After your water has sat stagnant in your pipes, it’s good to run your faucet for two to three minutes to flush out old water and ensure you are getting fresh water from Aqua Illinois’ service lines. According to the EPA, flushing your pipes reduces lead levels in water.
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Think about how you use your water in your home. Every time you take a shower or bath, wash your dishes, run a load of laundry, flush your toilet or wash your hands, you are flushing your pipes. This normal daily use of your water helps reduce potential lead exposure.
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Aqua Illinois’ post-flushing samples show that running your water for two to three minutes makes lead levels almost undetectable in most cases.
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Regularly using your water will help the treatment process take effect in your home.
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Running your faucet after your water has sat stagnant in your pipes and regularly using your tap water will help reduce your potential lead exposure while also helping us achieve a long-term solution to this lead issue.
Community Involvement
See the presentation from our Community Meeting on June 22, 2019.
View Informational Materials from our Open House on August 1, 2019.
Get Resources
To receive faucet and pitcher filters, filter replacements, bottled water or one-gallon jugs of water, please visit the Aqua Distribution Center, where a member of our team will load resources directly into your vehicle.
​
Address: Aqua Distribution Center
24650 S. Western Ave.
University Park, IL. 60484
Hours*: Monday:
11 a.m. to 4 p.m.
​
Wednesday:
11 a.m. to 8 p.m.
​
Saturday:
11 a.m. to 3 p.m.
​
*Closed on national holidays
​
As always, we ask that you bring a State ID or Aqua bill as proof of residence.
​
Click the link below for COVID-19 Updates.
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Call the Aqua Customer Service Center at 877.987.2782 to:
-
Coordinate home deliveries if you are homebound or physically unable to pick up resources at the distribution center. Be sure to call by Friday each week to receive a home delivery the next week. Home water deliveries will take place on Tuesdays and include up to four cases of bottled water or 12 one-gallon jugs for the week.
-
Request water sample kits.
-
Request more information.
We thank you for your patience as we continue building on our progress until this is resolved.
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