We are continuing to ensure that customers have access to resources.

As we continue rebuilding trust, we remain committed to sharing resources and information. We initiated a dedicated filter program to provide thousands of filter resources to our University Park customers. We continue to offer eligible customers filter resources and bottled water at this time through our local distribution center.

Aqua Distribution Center    


Address:  24650 S. Western Ave.
                University Park, IL. 60484

Hours*:   Monday:  11 a.m. to 4 p.m.

                 Wednesday:  11 a.m. to 8 p.m.

                 Saturday:  11 a.m. to 3 p.m.

*Closed on national holidays

As always, we ask that you bring a State ID or Aqua bill as proof of residence. We remain committed to the safety of our customers and team members amid COVID-19, and we thank you for remaining in your vehicle so we can safely load resources into your trunk.

Need home deliveries?

If you’re a customer who is homebound or physically unable to pick up resources at the distribution center, you can call 877.987.2782 to request home deliveries.


Be sure to call by Friday each week to receive this service the following week. Home deliveries take place on Tuesdays and may include up to four cases of bottled water or 12 one-gallon jugs for the week.

Free water sampling remains available to you

 If you have any concerns about lead plumbing in your home, we encourage you to call 877.987.2782 to request free water sampling.

Water facts

If you haven’t used your water for several hours, some water will be sitting stagnant in your pipes. That’s why it’s always a best practice in any water system to run tap water for a few minutes before use if it hasn’t been used for several hours. This ensures you are bringing in fresh water from the service lines. 


Think about how you use your water at home: Every time you take a shower or bath, wash your dishes, run a load of laundry or wash your hands, you’re helping move fresh water through your home’s pipes.

Routine water use helps keep your water fresh

Aerators are small attachments at the tips of faucets that regulate the flow of water. Over time, tiny particles of lead can break off and get trapped in aerator baskets, eventually contaminating the water.


Click here to learn how to remove and clean your aerators.

Cleaning your aerators helps protect your household from lead

Together, we’ve achieved a major water quality milestone we’ve been working toward since day one. Today, we remain as committed as ever to prioritizing your well-being and working with you to restore confidence in the water.


If you’re concerned about lead plumbing in your home, you can call 877.987.2782 to request free water sampling. At your discretion, you may also choose to continue flushing and filtering before consuming water. The below video provides step-by-step instructions for flushing and filtering.

We continue to provide free water sampling, filters and filter guidance

“Flushing and filtering” means following these steps:

  • First, run cold tap water for two to three minutes when water has sat stagnant in internal plumbing, and

  • Filter cold tap water through faucet or pitcher filters that are certified to remove lead, like those Aqua Illinois continues to offer.

After filtering cold tap water, you can heat it up before consumption if you prefer (for example, on the stove or in the microwave).

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