Aqua Distribution Center
24650 S. Western Ave.
University Park, IL. 60484
Mon: 11 a.m. - 4 p.m.
Wed: 11 a.m. - 8 p.m.
Sat: 11 a.m. - 3 p.m.
Closed on national holidays
We are continuing to ensure that customers have access
As we continue building on our progress and rebuilding trust, we remain committed to sharing resources and information. We initiated a dedicated filter program to provide thousands of filter resources to our University Park customers. We continue to offer filter resources and bottled water to eligible customers at this time through our local distribution center.
As always, we ask that you bring a State ID or Aqua bill as proof of residence. We remain committed to the safety of our customers and team members amid COVID-19, and we thank you for remaining in your vehicle so we can safely load resources into your trunk.
Explore water facts
If you haven’t used your water for several hours, some water will be sitting stagnant in your pipes. That’s why it’s always a best practice in any water system to run tap water for a few minutes before use if it hasn’t been used for several hours. This ensures you are bringing in fresh water from the service lines.
Think about how you use your water at home: Every time you take a shower or bath, wash your dishes, run a load of laundry or wash your hands, you’re helping move fresh water through your home’s pipes.
Routine water use helps keep your water fresh
Aerators are small attachments at the tips of faucets that regulate the flow of water. Over time, tiny particles of lead can break off and get trapped in aerator baskets, eventually contaminating the water.
Cleaning your aerators helps protect your household from lead
We continue to offer free NSF-certified, lead-removing filters and guidance so that customers can consume tap water at home after following a couple simple steps.
It is important to remember that having a home under the advisory area does not automatically mean you have elevated lead levels in your water. If you’re concerned about lead plumbing in your home, you can call 877.987.2782 to request free water sampling.
Together, we've achieved major water quality improvements and will continue building on our progress. We remain as committed as ever to prioritizing your well-being and working with you on the long-term resolution, and your ongoing cooperation is vital to our success.
Advisory area customers can consume tap water after flushing and filtering
“Flushing and filtering” means completing steps 1 and 2 before consuming tap water:
First, run cold tap water for two to three minutes when water has not been used for a few hours (or has sat stagnant in internal plumbing), and
Filter cold tap water through faucet or pitcher filters that are certified to remove lead, like those Aqua Illinois continues to offer.
After filtering cold tap water, you can heat it up before consumption if you prefer (for example, on the stove or in the microwave). This video provides step-by-step instructions for flushing and filtering.
Water treatments help protect against potential household sources of lead
Request home deliveries
If you’re a customer who is homebound or physically unable to pick up resources at the distribution center, you can call 877.987.2782 to request home deliveries.
Be sure to call by Friday each week to receive this service the following week. Home deliveries take place on Tuesdays and may include up to four cases of bottled water or 12 one-gallon jugs for the week.
Request free water sampling
If you have any concerns about lead plumbing in your home, we encourage you to call 877.987.2782 to request free water sampling.