September 2019 Community Updates

9/3/19 - As you may know, we have been conducting more frequent water sampling in University Park while we implement our new treatment process to reestablish the protective coating in customers’ pipes.


We want you to know that our data suggest we are making progress: Lead levels have declined across several weeks, which suggests the new treatment we implemented back in June is working. We will continue providing you with important information and resources while we give the treatment the time it needs to take full effect. As a reminder, if you remain under the advisory, you can consume your tap water if you run cold tap water for two to three minutes and then filter cold tap water through filters certified by the NSF to remove lead. Make sure to replace your filters according to the manufacturers’ instructions. If you are using the NSF-certified faucet filter we provided, you should start planning to replace your filter once the indicator light flashes yellow. Once the light turns red, that indicates the end of the filter life and it is time to replace it. If you are using the NSF-certified pitcher filter we provided, replacement needs depend on your tap water at home and how often you use the filter. For both filters, you should follow all manufacturers’ instructions to determine when you need a replacement. Free replacement filters are available at the information center, which is open on Tuesday and Thursday from 11 a.m. to 5 p.m. and Saturday from noon to 4 p.m. You can also call our customer service center at 877.987.2782 if you would like to have one delivered to your home. If we have directly notified you that you have been lifted from the advisory, you can use your tap water normally. Thank you for your continued patience.




9/6/19 - We want to update you on our progress and share important information about how you can use your tap water while under the advisory. If we have directly notified you that you have been removed from the advisory, you can use your tap water normally.


While we continue treating the water in University Park, if you remain under the advisory, it is important that you use your tap water regularly to allow the treatment to coat your pipes. This water use will not cause your sewer bill to be higher. Please know you can consume your tap water while under the advisory if you run your cold tap water for two to three minutes and then filter cold tap water through filters certified by the NSF to remove lead. Do not use hot tap water in these filters. Be sure to replace your filters according to the manufacturers’ instructions. You can pick up free filter replacements at the information center, which is open Tuesday and Thursday from 11 a.m. to 5 p.m. and Saturday from noon to 4 p.m., or call 877.987.2782 to have one delivered to your home. Remember, you can and could always use unfiltered tap water for daily, non-consumption uses, like washing your hands, washing dishes, doing laundry, showering and bathing. We encourage you to watch our video for more details on how to use your tap water while under the advisory. https://vimeo.com/356189613/b0478af3d1 We appreciate your continued patience while we work with national water chemistry experts and regulators to implement a long-term solution in University Park.




9/13/19 - We want to share positive news about our progress.


We have been conducting regular water sampling since June, and our sampling results show lead levels have declined for eight consecutive weeks. This suggests the treatment is working. While this is a positive sign of improvement, the treatment still requires time to take full effect. To help us achieve the long-term solution as soon as possible, it is critical that you regularly use your tap water. This regular water use will bring the treatment into your internal plumbing so it can restore the protective coating on the pipes inside your home. If you are under the advisory, you can consume your tap water if you first run the cold tap water for two to three minutes and filter cold tap water through a filter certified by the NSF to remove lead. You should not use hot tap water in these filters. Make sure to replace filters according to the manufacturers’ instructions. You can call 877.987.2782 to request to have free filter replacements delivered or visit the information center at 90 Towncenter Drive to pick them up. If we have directly notified you that you have been removed from the advisory, you can use your tap water normally. We appreciate your patience and, together, we’ll continue to build upon our progress until this is resolved.




9/19/19 - As we build upon our progress in University Park, if you remain under the advisory, we want to remind you that you can help us achieve the long-term solution as soon as possible by regularly using your tap water.


That is because daily tap water uses such as bathing, washing your hands, washing dishes and doing laundry will bring the treatment into your internal plumbing so it can reestablish the protective coating on your pipes. Our water sampling results indicate lead levels in University Park are declining, which suggests the treatment is working. It is important that you continue using your water to speed up this process. While we give the treatment the time to take full effect, we continue to work collaboratively with regulators and the nation’s leading water chemistry experts to restore high-quality drinking water for the entire University Park community. Remember that if you remain under the advisory, you can consume your tap water if you first run the cold tap water for two to three minutes and filter cold tap water through a filter certified by the NSF to remove lead. You can view our video outlining these protective steps below. https://vimeo.com/356189613/b0478af3d1 ​​ If we have directly notified you that you have been removed from the advisory, you can use your tap water normally. We thank you for your continued patience and understanding.




9/26/19 - We would like to share positive news about our continued progress.


Our latest round of water sampling demonstrates consistent improvement as lead levels in University Park have decreased significantly over the past 10 weeks. In fact, the percent of samples with lead levels below the regulatory action level has nearly doubled since July. This progress confirms the treatment is working.
We have every reason to believe we are moving in the right direction. While we keep working with national experts and regulators on our treatment plan, we ask that you continue using your tap water to speed up this process.
We want to thank you for your patience while we work to make things right in your community.





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