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North Grant Park/Streeterville TDM Plan

North Grant Park/Streeterville TDM Plan

Understanding your water bill
We’re here to help you prepare for standard water billing 

University Park’s water quality is again meeting state and federal drinking water benchmarks for the six-month monitoring period that ended in December 2021. As we continue our treatment efforts, this progress reflects improvements that were made possible thanks to coordination with the nation’s top water chemistry experts, state and federal regulators and you – our valued customers. 

 

We waived water bills and waived or capped sewer bills while we laid the foundation for water quality improvements – a decision that was unprecedented by any water provider. We offered these temporary adjustments as an outward expression of our goodwill and customer care. As we continue to rebuild with you, serving you remains our highest priority. 

Standard water billing policies will resume for advisory-area customers on Jan. 14, 2022, and we will continue to operate from a place of support. We’re here to help you prepare for this transition. 

What this means for water bills 

Advisory-area customers will not be charged for water usage before Jan. 14, 2022 and should expect to receive the first bill with water charges in February 2022.

What this means for sewer bills 

There will be no change to sewer bills, which consist of charges for water exiting your home. 

We’re here for our valued customers

We know that rebuilding trust takes time, and you can rely on us for continued support. We want to ensure you’re aware of the ways we can assist in this billing transition:  

  • Free resources: We continue to offer free filters, filter replacements and bottled water to eligible customers at our distribution center at this time.
     

  • Aqua financial assistance options: Customers in need can give us a call at 877.987.2782
    to learn about assistance programs like Aqua Aid and payment plans. 
     

  • Temporary financial assistance: The Low Income Household Water Assistance Program (LIHWAP) is a new temporary program that was created by the federal government to help families that are experiencing hardship with their water bills. University Park customers can learn more about this support and eligibility by calling the Will County Center for Community Concerns at 815.722.0722 x2209. 
     

  • Ongoing support: We understand that you may have questions, and we stand ready to be a resource in any way possible. Continue to visit WaterFactsIL.com for updates or call us with any questions.

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