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Understanding your water bill

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For more information, we encourage our customers to call Aqua Illinois’ direct line for University Park billing questions at 815.614.2066. Your call is very important to us – if you receive our voicemail, please leave your name and number and we will call you back as soon as possible. For non-billing related questions, continue to call 877.987.2782.

We've made significant strides, together

University Park’s water quality is again meeting state and federal drinking water benchmarks for the six-month monitoring period that ended in December 2021. As we continue our treatment efforts, this progress reflects improvements that were made possible thanks to coordination with the nation’s top water chemistry experts, state and federal regulators and you – our valued customers.

 

We previously waived water bills and waived or capped sewer bills while we laid the foundation for

water quality improvements – a decision that was unprecedented by any water provider. We offered

these temporary adjustments as an outward expression of our goodwill and customer care. As we

continue to rebuild with you, serving you remains our highest priority.

Standard water billing policies resumed for advisory-area customers on Jan. 14, 2022, and we continue to operate from a place of support.

We're here for our valued customers

We know that rebuilding trust takes time, and you can rely on us for continued support. We want to

ensure you’re aware of the ways we can assist in this billing transition:

  • Free resources: We continue to offer free filters, filter replacements and bottled water to eligible customers at our distribution center at this time.
     

  • Aqua financial assistance options: Customers in need can call our direct line for University Park billing questions at 815.614.2066 to learn about assistance programs like Aqua Aid and payment plans. 
     

  • Temporary financial assistance: The Low Income Household Water Assistance Program (LIHWAP) is a new temporary program that was created by the federal government to help families that are experiencing hardship with their water bills. University Park customers can learn more about this support and eligibility by calling the Will County Center for Community Concerns at 815.722.0722. 
     

  • Ongoing support: We understand that you may have questions, and we stand ready to be a resource in any way possible. Continue to visit WaterFactsIL.com for updates or call us with any questions.

Here's how to read your bill

The charges comprising your utility bill are regulated by the State, and we’re here to be a resource for our customers. Our bill breakdown serves as a guide in reading your bills.

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