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Information on Disconnections

We remain committed to operating from a place of care and support while working with our customers to help them maintain uninterrupted water and sewer services.

If you received notice that your bill is overdue

To prevent collections or service disruptions, it is important that you make a payment using one of the methods outlined below or contact Aqua Illinois at 877.987.2782 to initiate a payment plan. 

We offer several methods to make bill payments:

  • Mail: Send a check to AQUA IL- PO BOX 70279 Philadelphia, PA 19176-0279 

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  • Online: View “Ways to Pay Your Water Bill” on the Customer Service page at www.aquaamerica.com

  • In person: Visit an authorized Western Union payment location in your area

After making a payment, call 877.987.2782 to confirm the payment was made with our team.

If your service has been disrupted due to an unpaid bill:

Make a payment and then call 877.987.2782 to schedule a time for reconnection.

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We're here for our valued customers

We know that rebuilding trust takes time, and you can rely on us for continued support. We want to

ensure you’re aware of the ways we can assist in this billing transition:

  • Free resources: We continue to offer free filters, filter replacements and bottled water to eligible customers at our distribution center at this time.
     

  • Aqua financial assistance options: Customers in need can call our direct line for University Park billing questions at 815.614.2066 to learn about assistance programs like Aqua Aid and payment plans. 
     

  • Temporary financial assistance: The Low Income Household Water Assistance Program (LIHWAP) is a new temporary program that was created by the federal government to help families that are experiencing hardship with their water bills. University Park customers can learn more about this support and eligibility by calling the Will County Center for Community Concerns at 815.722.0722.
     

  • Ongoing support: We understand that you may have questions, and we stand ready to be a resource in any way possible. Continue to visit WaterFactsIL.com for updates or call us with any questions.

If you need help paying your water bill, resources are available

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For more information, we encourage our customers to call Aqua Illinois’ direct line for University Park billing questions at 815.614.2066. Your call is very important to us – if you receive our voicemail, please leave your name and number and we will call you back as soon as possible. For non-billing related questions, continue to call 877.987.2782.
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