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Information on disconnections

We remain committed to operating from a place of care and support while working with our customers to help them maintain uninterrupted water and sewer services.


If you received notice that your bill is overdue

To prevent collections or service disruptions, it is important that you make a payment using one of the methods outlined below or contact Aqua Illinois at 877.987.2782 to initiate a payment plan. 

We offer several methods to make bill payments:

  • Mail: Send a check to AQUA IL- PO BOX 70279 Philadelphia, PA 19176-0279 

  • Online: View “Ways to Pay Your Water Bill” on the Customer Service page at

  • In person: Visit an authorized Western Union payment location in your area

After making a payment, call 877.987.2782 to confirm the payment was made with our team.

If your service has been disrupted due to an unpaid bill

Make a payment and then call 877.987.2782 to schedule a time for reconnection.

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Resources are available 

Our customers are our top priority. We want to remind you about support that is available to you: 

  • Free resources: We continue to offer free filters, filter replacements and bottled water to eligible customers at our distribution center at this time.

  • Aqua financial assistance options: Customers in need can call our direct line for University Park billing questions at 815.614.2066 to learn about assistance programs like Aqua Aid and payment plans. 

  • Temporary financial assistance: The Low Income Household Water Assistance Program (LIHWAP) is a new temporary program that was created by the federal government to help families that are experiencing hardship with their water bills. University Park customers can learn more about this support and eligibility by calling the Will County Center for Community Concerns at 815.722.0722. 

  • Ongoing support: We understand that you may have questions, and we stand ready to be a resource in any way possible. Continue to visit for updates or call us with any questions.

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