North Grant Park/Streeterville TDM Plan

North Grant Park/Streeterville TDM Plan

Latest community update

April 11, 2022

Aqua Illinois thanks you for your cooperation since we resumed standard billing processes and wants to remind customers about financial assistance programs available for those who qualify. Our goal is to help our customers maintain uninterrupted service, so if your bill is past due, we encourage you to make a payment, enroll in a payment plan, or learn if you qualify for assistance to bring your account into good standing and avoid service disruptions.


  • First, to make a payment, please call 866.269.2906. You can also visit or call 877.987.2782 to learn about online, in-person and mail payment options. After making a payment, call 877.987.2782 to confirm with our team that the payment was made.


  • We also have a dedicated financial assistance program to help eligible customers. Please call us at 877.987.2782 to learn more or to enroll in a payment plan.


  • In addition, the Low Income Household Water Assistance Program, or LIHWAP, is a new temporary program created by the federal government to help families that are experiencing hardship with their bills. University Park customers can learn more about this support and eligibility by calling the Will County Center for Community Concerns at 815.722.0722.


If you have any other question or we can be of service in any way you can always visit or call us during business hours at 877.987.2782.

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