Water Quality Restored in University Park

We’re pleased to share that water quality in University Park is now restored. This is a significant water quality milestone that we’ve been working towards since day one, and we thank our customers and community partners for helping us get here. 

 

 

 

 

State and federal drinking water regulations require that 90 percent of regularly sampled homes have lead levels of 15 micrograms per liter (ug/L) or less as measured over six-month monitoring periods – and data show that the 90th percentile met that benchmark for the July to December period. 

Rebuilding trust in the community

As we enter the fourth and final phase of progress in the community: Resolve and Rebuild, we remain as committed as ever to prioritizing customers’ well-being and restoring confidence in the water. As part of that process, customers can request free water sampling by calling 877.987.2782 if they are concerned about lead plumbing in their homes.  

 

At customers’ discretion, they can also continue to flush and filter before consuming water. We are still offering bottled water and NSF-certified filters at this time through our local distribution center.  

 

Together, we have achieved high water quality in University Park, and we will continue to be here for the community and provide updates as we work with state regulators on next steps. To our valued customers, we appreciate your patience and cooperation every step of the way! 

Contact Us:

Customer Service

877.987.2782

Get Resources

Aqua Distribution Center
24650 S. Western Ave.
University Park, IL

Hours*:

Monday:

11 a.m. to 4 p.m.

Wednesday:     

11 a.m. to 8 p.m.

Saturday:         

11 a.m. to 3 p.m.

*Closed on national holidays

Helpful Information

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Resident 

Resources

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Water Use

Resources

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How to Consume

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FAQs

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Data Updates

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Contact

Latest Community Update:

December 22, 2020

To our University Park customers –

 

This is Craig Blanchette from Aqua Illinois. I am reaching out to share some great news: We just received the last water samples for the year, and they confirm that water quality in University Park has been restored.

State and federal drinking water regulations require that 90 percent of regularly sampled homes have lead levels of 15 micrograms per liter (ug/L) or less as measured over six-month monitoring periods – and data show that the 90th percentile met that benchmark for the July to December period.

This is a significant milestone that we have been striving towards since day one, and it reaffirms that the treatment is working. We are so grateful for your ongoing patience and cooperation throughout this process, and we hope this news instills some added peace of mind this holiday season.

 

As we enter the fourth and final phase of progress in the community: Resolve and Rebuild, we remain as committed as ever to prioritizing your well-being and restoring confidence in the water. As part of that process, we want you to know that you can request free water sampling by calling 877.987.2782 if you are concerned about lead plumbing in your home.

 

At your discretion, you can also continue to flush and filter before consumption. We are still offering bottled water and NSF-certified filters at this time through our local distribution center, which will be open during normal hours over the holidays. Please know, the call center will be closed on Christmas Day and New Year’s Day, so we encourage you to call by 5 p.m. on Thursday if you are a customer who is homebound and you would like to request home bottled water deliveries. 

 

Together, we have achieved high water quality in your community, and we will continue to be here for you and keep you updated as we work with state regulators on next steps.

 

For the latest updates, please visit WaterFactsIL.com or call us at 877.987.2782 with any questions. From the entire Aqua Illinois team: Thank you for helping us restore the water quality in University Park.

 

We wish you and yours safe and healthy holidays.

 

Sincerely,

 

Craig Blanchette
President, Aqua Illinois

Previous Community Updates:

June 2020 Community Updates


See all June 2020 Community Updates




February 2020 Community Updates


See all February 2020 Community Updates




January 2020 Community Updates


See all January 2020 Community Updates




December 2019 Community Updates


See all December 2019 Community Updates




November 2019 Community Updates


See all November 2019 Community Updates




October 2019 Community Updates


See all October 2019 Community Updates




September 2019 Community Updates


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August 2019 Community Updates


See all August 2019 Community Updates




July 2019 Community Updates


See all July 2019 Community Updates




June 2019 Community Updates


See all June 2019 Community Updates




March 2020 Community Updates


See all March 2020 Community Updates




April 2020 Community Updates


See all April 2020 Community Updates




May 2020 Community Updates


See all May 2020 Community Updates




July 2020 Community Updates


See all July 2020 Community Updates




August 2020 Community Updates


See all August 2020 Community Updates




September 2020 Community Updates


See all September 2020 Community Updates




October 2020 Community Updates


See all October 2020 Community Updates




November 2020 Community Updates


See all November 2020 Community Updates




December 2020 Community Updates


See all December 2020 Community Updates





 

Get Resources

To receive faucet and pitcher filters, filter replacements, bottled water or one-gallon jugs of water, please visit the Aqua Distribution Center, where a member of our team will load resources directly into your vehicle.

Address:              Aqua Distribution Center  
                             24650 S. Western Ave.

                             University Park, IL. 60484

 

Hours*:                 Monday:

11 a.m. to 4 p.m.

Wednesday:     

11 a.m. to 8 p.m.

Saturday:         

11 a.m. to 3 p.m.

*Closed on national holidays

As always, we ask that you bring a State ID or Aqua bill as proof of residence.

 

Click the link below for COVID-19 Updates.

Call the Aqua Customer Service Center at 877.987.2782 to:
 

  • Coordinate home deliveries if you are homebound or physically unable to pick up resources at the distribution center. Be sure to call by Friday each week to receive a home delivery the next week. Home water deliveries will take place on Tuesdays and include up to four cases of bottled water or 12 one-gallon jugs for the week.

  • Request water sample kits.

  • Request more information.
     

We thank you for your patience as we continue building on our progress until this is resolved.

 
 
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