Making Progress in Your Community
Since discovering elevated lead levels in some University Park homes in June, our water sampling results continue to show the water quality in the community is improving and corroborate that our treatment is working.
If you remain under the advisory, by using your tap water, you are helping the treatment take effect and we would like to thank you for your continued cooperation and patience. Please continue regularly using your tap water to keep this process moving as quickly as possible.
If you remain impacted, we want to remind you that according to the EPA and the CDC, you can consume your tap water while under the advisory if you run your cold tap water for two to three minutes and then filter it through NSF-certified filters, which we continue to offer through a local drive-up service. Also, according to the EPA and the CDC, you can and could always use unfiltered tap water for daily non-consumption uses, such as washing hands, washing dishes, doing laundry and bathing.
We continue to work collaboratively with regulators and the nation’s leading water chemistry experts to build on our progress and minimize the impact on the community as much as possible. As we work together toward a resolution, we remain committed to keeping you informed and doing all we can to be a good community partner until this is resolved.
Get Resources
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Aqua Distribution Center
24650 S. Western Ave.
University Park, IL
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Open:
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Monday, Wednesday
& Friday:
11 a.m. to 4 p.m.
Contact Us:
Customer Service
​877.987.2782
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Public Education Materials:
Click to view the video above for the latest progress updates and important information for those homes that remain under the advisory.
Helpful Information
Resident
Resources
How to Consume
FAQs
Contact
News and Updates
Biweekly Data Update:
To ensure continued transparency as we work with national experts and regulators to build on our progress in University Park, we will be posting data from our biweekly compliance- based sampling on WaterFactsIL.com every other Monday at 4 p.m.
For the latest compliance data, please click here.
To view previous compliance data updates, please click here.
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We will also post data from our biweekly post-flushing sampling as soon as it becomes available.
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For the latest post-flushing data, please click here.
To view previous post-flushing data updates, please click here.
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Latest Community Update:
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December 5, 2019
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If you remain under the advisory, we would like to remind you about one way to protect your household from lead: Periodically cleaning your faucet aerators.
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Aerators are small attachments at the tips of faucets that regulate the flow of water. Over time, tiny particles of lead can break off and get trapped in aerator baskets, eventually contaminating the water.
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Cleaning them only takes a few minutes. Click here for detailed instructions on how to clean your aerators. For the most up-to-date information, please continue to visit WaterFactsIL.com or call us at 877.987.2782 with questions.
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Thank you for your continued patience.
Previous Community Updates:
Get Resources
To receive faucet and pitcher filters, filter replacements or bottled water, please visit the new Aqua Distribution Center, where a member of our team will load resources directly into your vehicle.
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Address: Aqua Distribution Center
24650 S. Western Ave.
University Park, IL. 60484
Hours: Monday, Wednesday and Friday, 11 a.m. to 4 p.m.*
*Closed on national holidays, including Christmas Day, Dec. 25, 2019, and New Year’s Day, Jan. 1, 2020.
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As always, we ask that you bring a State ID or Aqua bill as proof of residence.
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Call the Aqua Customer Service Center at 877.987.2782 to:
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Coordinate home deliveries if you are physically unable to pick up resources at the distribution center
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Request water sample kits
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Request more information
We thank you for your patience as we continue building on our progress until this is resolved.
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To speak to a customer representative, please call 877.987.2782
For media inquires, please call 312.800.8414