We remain committed to
keeping you informed
After discovering elevated lead levels in a limited number of homes in University Park in June, Aqua Illinois began an investigation to identify the source of the lead and implement a treatment plan.
We immediately issued an advisory for all customers in the service area while we investigated and gathered information about this situation. We have identified that the likely cause of elevated lead levels is due to water chemistry interacting with lead solder in the internal plumbing of homes built prior to 1990.
As a result of our initial investigation, we have removed more than 800 post-1990 homes from the advisory and taken steps to provide protective public-health measures, including bottled water, pitcher filters and faucet filters, instructions on running water before use, and communications to provide valuable information to our customers.
We have engaged nationally recognized water chemistry experts to review and advise us on the steps we have taken to resolve the issue in the water. Additionally, we are working collaboratively with the United States Environmental Protection Agency and Illinois Environmental Protection Agency and using their experience and resources to validate that the actions we have taken and will take are appropriate.
​
Please click here to read about the solutions we have identified to allow you to consume your water with the proper protections.
​
​
​
​
​
​
Click to view the video above for the latest progress updates and important information for those homes that remain under the advisory.
Visit the Information Center
​
​
Open:
​
Tuesday & Thursday:
11 a.m. to 5 p.m.
​
Saturday:
12 p.m. to 4 p.m.
​
Contact Us:
Customer Service
​877.987.2782
​
​
Important Updates:
View our public education materials here:
Helpful Information
Resident
Resources
How to Consume
FAQs
Contact
News and Updates
Biweekly Data Update:
To ensure continued transparency as we work with national experts and regulators to build on our progress in University Park, we will be posting data from our biweekly sampling on WaterFactsIL.com every other Monday at 4 p.m.
For the latest compliance data, please click here.
To view previous compliance data updates, please click here.
​
11/11/2019 Update:
We will post the latest post-flushing data update as soon as the data are available. Please check back soon for the latest results.
​
To view previous post-flushing data updates, please click here​.
Latest Community Update:
​
November 8, 2019
​
If you remain under the advisory, we would like to share an important update about next week’s water deliveries.
Due to the forecasted record-low temperatures next week, we are adjusting our water delivery schedule so that your bottled water does not freeze. We will deliver extra water this Sunday, followed by a second water delivery next Friday.
You can also pick up resources at the information center at:
Address: Aqua Illinois Information Center
90 Towncenter Drive
​
Hours: Tuesday & Thursday: 11 a.m. to 5 p.m.
Saturday: 12 p.m. to 4 p.m.
For the latest information, please continue to visit WaterFactsIL.com or call us at 877.987.2782 with questions.
Thank you for your patience as we continue doing all we can to resolve this situation in your community.
Previous Community Updates:
Resources
and Feedback
For media inquires, please call 312.800.8414
To speak to a customer representative, please call 877.987.2782