Consuming Tap Water Under the Advisory

USEPA recommends a number of steps to reduce lead in drinking water including flushing your water before drinking, cleaning your faucet aerator, and using cold water for drinking and cooking. You can flush your home’s pipes by running the tap, taking a shower, doing laundry, or doing a load of dishes. Additionally, if you use a filter, proper installation and maintenance of filters is important to ensure filter effectiveness in reducing lead levels. EPA recommends following the manufacturer’s instructions to ensure proper filter use. Even if water contains lead, because your skin does not absorb it from water, uses such as washing hands, bathing, and washing dishes are still safe for children and adults. 

To learn more visit:


Citizens of University Park can consume your tap water, if you take the following steps first:





Click below to view the regulatory guidance from the

Illinois Environmental Protection Agency.

  1. Run your cold tap for 2-3 minutes when water has sat stagnant in internal plumbing, and


  2. filter cold tap water through faucet or pitcher filters that are certified to remove lead before consuming tap water.

Contact Us:

Customer Service


Get Resources

Aqua Distribution Center
24650 S. Western Ave.
University Park, IL



11 a.m. to 4 p.m.


11 a.m. to 8 p.m.


11 a.m. to 3 p.m.

*Closed on national holidays

Making Progress in Your Community

Our water sampling results show the community’s water quality is improving. We continue to work collaboratively with regulators and the nation’s leading water chemistry experts since discovering elevated lead levels in some University Park homes in June.

If you remain under the advisory, please continue regularly using your tap water to keep this process moving as quickly as possible.

As we work together toward a resolution, we remain committed to keeping you informed and doing all we can to be a good community partner. We appreciate your ongoing cooperation and patience.

This video includes progress updates and important information for those who are under the advisory.

Helpful Information

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Water Use


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How to Consume

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Data Updates

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Latest Community Update:

November 10, 2020


This month, water in University Park has achieved the government benchmark for high water quality. These results mean that this month, the community’s water is meeting the same quality benchmark that is required for every community in Illinois.

The government benchmark requires that 90 percent of regularly sampled homes have low lead levels, or levels of 15 micrograms per liter (ug/L) or less, and for the month of October, the sampling data meet that water quality objective.

The public education advisory on how to use and consume tap water remains in place for now as we continue working closely with regulators on next steps. It is always our goal to provide the best quality water to our customers, and regulators evaluate water for compliance with government benchmarks over six-month periods. As we build on our progress, if you are under the advisory, we encourage you to continue regular tap water use to help the treatment.

We are on an encouraging path toward resolution and, though fluctuations remain possible as water quality continues to improve, this milestone demonstrates major progress toward achieving the solution.

We remain committed to continuing to share information. The distribution center remains open to provide you with resources, including water filters, and you can continue to get up-to-date information at


Nothing is more important to us than achieving the solution, and we thank you for your continued patience and cooperation.

Previous Community Updates:

Read About Concha

I am a California native Certified Yogi, uplifter and a healer who is super passionate about intuitively guiding people through conscientious movement toward their own internal harmonic balance. My very first yoga class was a Bikram Yoga class in 2010. My good girl friend had kept telling me I "had to try". I was super hesitant at first, but after one class, my body was floating, my cells were vibrating and I was hooked. I immediately began a 60-day challenge, and then another one, and another one immediately after - through this dedication I had become aware of my body, like I never had before; I started noticing changes in my physical body. My hips were coming back into alignment after being very imbalanced and my skeletal structure was forming back to health - my body was healing. Then my mind began to change, I released pain and traumas from my past and began to re-member the wholeness of who I AM. I developed compassion for everyone and everything around me; my body, my Being and began again to instill value of compassion for myself, my journey and who I am.

After time in the corporate world, as a cultural ambassador and recruiter, I realized my passion lies in connection - connecting people to each other and THEMSELVES. Yoga has brought this to me and I now love to hold massive space for those who desire change, like I did.

My teaching style has a large focus on using breath as a catalyst to FEEL the movement of the body, while also utilizing it to clear and revive the mind and spirit. I am certified for over 400 hours in yoga, and currently working toward another 500-hour certificate from the Sri Yoga Tantric program, founded in the SF Bay Area. "Sri" = resplendence! It helps students discover their most resplendent self and recover the life that is inherently ours! This includes deep knowledge of our body's Chakra + Nadi energy system, Kundalini and bio-energetics, to help move the body in the most delicious ways. I love to intertwine crystal bowl sound healing and also have the clairsentient capacity, to literally feel what you need to get into alignment. In my class, you will expect to walk away feeling empowered, balanced and energized!

You can find me teaching yoga on Tuesdays and Thursdays at 6:15 pm. Namaste, Concha


Get Resources

To receive faucet and pitcher filters, filter replacements, bottled water or one-gallon jugs of water, please visit the Aqua Distribution Center, where a member of our team will load resources directly into your vehicle.

Address:              Aqua Distribution Center  
                             24650 S. Western Ave.

                             University Park, IL. 60484


Hours*:                 Monday:

11 a.m. to 4 p.m.


11 a.m. to 8 p.m.


11 a.m. to 3 p.m.

*Closed on national holidays

As always, we ask that you bring a State ID or Aqua bill as proof of residence.


Click the link below for COVID-19 Updates.

Call the Aqua Customer Service Center at 877.987.2782 to:

  • Coordinate home deliveries if you are homebound or physically unable to pick up resources at the distribution center. Be sure to call by Friday each week to receive a home delivery the next week. Home water deliveries will take place on Tuesdays and include up to four cases of bottled water or 12 one-gallon jugs for the week.

  • Request water sample kits.

  • Request more information.

We thank you for your patience as we continue building on our progress until this is resolved.

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