October 2020 Community Updates
10/1/2020 - We want to share some encouraging news about our continued...
10/15/2020 - As we work together to build on water quality improvements in...
As we work together to build on water quality improvements in your community, please remember that, if you are under the advisory, regular water use is key to helping the treatment take full effect in your home.
Use cold tap water at your kitchen faucet every day and regularly use tap water throughout your home. You can continue to help the treatment with everyday uses, such as taking a shower, doing laundry or doing a load of dishes.
Before consumption, allow cold tap water to run for two to three minutes. Then, filter it through an NSF-certified filter. There’s no need to filter for non-consumption purposes.
For regulatory guidance on how to use tap water at home under the advisory and the latest information, please visit WaterFactsIL.com. If you have questions, you can reach us at 877.987.2782.
Thank you for your continued patience.
10/29/2020 - As you prepare to fire up the oven this season, we're reaching...
As you prepare to fire up the oven this season, we’re reaching out with three tips for cooking with tap water under the advisory.
#1: Flush and filter. Before you consume, run cold tap water for two to three minutes, and then use an NSF-certified filter. Be sure to follow all manufacturers’ instructions for proper filter use.
#2: Then turn up the heat. While you should always run cold water through your filter, you can heat up filtered tap water to your liking using the stove or microwave.
#3: Use tap water regularly. Continue to use cold tap water regularly at your kitchen sink and throughout your home. Whether you’re doing dishes or putting your tablecloths in the wash, regular water use is key to helping the treatment.
We also want to remind you that Aqua continues to offer bill payment assistance and flexibility for those financially impacted by COVID-19. All it takes is a phone call, and our team will be happy to assist you. Please continue to visit WaterFactsIL.com or call 877.987.2782 if you have questions.
We appreciate your patience and cooperation.