Question 1

10/29/2020 - As you prepare to fire up the oven this season, we're reaching..."

Accepted Answer

As you prepare to fire up the oven this season, we’re reaching out with three tips for cooking with tap water under the advisory. #1: Flush and filter. Before you consume, run cold tap water for two to three minutes, and then use an NSF-certified filter. Be sure to follow all manufacturers’ instructions for proper filter use. #2: Then turn up the heat. While you should always run cold water through your filter, you can heat up filtered tap water to your liking using the stove or microwave. #3: Use tap water regularly. Continue to use cold tap water regularly at your kitchen sink and throughout your home. Whether you’re doing dishes or putting your tablecloths in the wash, regular water use is key to helping the treatment. We also want to remind you that Aqua continues to offer bill payment assistance and flexibility for those financially impacted by COVID-19. All it takes is a phone call, and our team will be happy to assist you. Please continue to visit WaterFactsIL.com or call 877.987.2782 if you have questions.  We appreciate your patience and cooperation.

Question 2

10/15/2020 - As we work together to build on water quality improvements in...

Accepted Answer

As we work together to build on water quality improvements in your community, please remember that, if you are under the advisory, regular water use is key to helping the treatment take full effect in your home. Use cold tap water at your kitchen faucet every day and regularly use tap water throughout your home. You can continue to help the treatment with everyday uses, such as taking a shower, doing laundry or doing a load of dishes. Before consumption, allow cold tap water to run for two to three minutes. Then, filter it through an NSF-certified filter. There’s no need to filter for non-consumption purposes. For regulatory guidance on how to use tap water at home under the advisory and the latest information, please visit WaterFactsIL.com. If you have questions, you can reach us at 877.987.2782. Thank you for your continued patience.

Question 3

10/1/2020 - We want to share some encouraging news about our continued...

Accepted Answer

We want to share some encouraging news about our continued progress in University Park.   Data for each of the past two months, August and September, show that we have restored high water quality for about 89 percent of regularly sampled homes. Ninety percent over a six-month period is the target set in U.S. Environmental Protection Agency regulations, which demonstrates meaningful progress toward meeting the EPA threshold. ​ Nothing is more important to us than achieving the solution for those who remain impacted, and we thank you for working with us to help the treatment work. Because the source of lead is internal plumbing within impacted homes, it is critical that every customer under the advisory continues regular tap water use. ​ We also want to remind you that Aqua is offering grants and payment flexibility for those impacted by COVID-19. All it takes is a phone call, and our team will be ready to assist you with bill payment assistance options. ​ As we continue to build on our progress to restore high water quality for our impacted University Park customers, please continue to visit WaterFactsIL.com for the latest information about water quality improvements in your community or call 877.987.2782 with questions. ​ Thank you for your continued cooperation and patience.

October 2020 community updates

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